Returns

1. To be able to return your item, it must be unused and in the same condition as it was received, as well as in its original packaging.
2. Our return policy lasts 15 days. If that period passes since your purchase, unfortunately we cannot offer a refund or exchange.
3. We only accept returns if the product is damaged or defective, never because the customer does not like what they ordered or there is a mistake in the size, since we indicate the exact sizes in the "dimensions" section of each product where you can check it without problem beforehand. the purchase.

If you have any questions, ask us :)

Returns must be requested by email to dobermanmadrid@gmail.com

1. Send the receipt or proof of purchase in an email along with the reason for the return and as detailed and visible photos of the product as possible.
2. We will reply to your email giving instructions for you to send the damaged or defective item back to us.

The cost of shipping the item is borne by the customer. It is recommended to use certified mail with a tracking number. If the item did not reach us, we would not be able to inspect the product and, therefore, the return process would be cancelled.

3. Once your return is received and inspected, we will send you an email to notify you that we have received the item you returned and will notify you of the approval or rejection of the refund.
4. If the return is approved, we will refund the amount as soon as possible. On the other hand, if it is a product change, we will send the order again. Shipping costs are on us :)

We are very nice people and we want all customers to be happy with their purchase so do not hesitate to contact us with any questions. We will do everything in our power!